ORDERING INFORMATION

Please write out your order on an order form or any old piece of paper and post it to us. Alternatively you can email us your requirements. Please always give your telephone number to allow us to contact you to confirm necessary details.  We will be very pleased to answer any questions you may have prior to ordering.  Please do not hesitate to ring us if you have any queries or need any advice.

NEW AND IMPORTANT  Payment methods - At the nursery you can now pay by cash or by cheque only.  For mail order we accept cheques, postal orders and PayPal.  PLEASE NOTE that all cheques and postal orders must be made payable to Christine Smithee and NOT to KobaKoba.  Please note that we cannot accept credit/debit cards other than via PayPal.  PayPal is a secure Internet based payment system now used by a wide range of companies.  You do NOT need to have a PayPal account to pay us using PayPal but you MUST have an email address to which we can send a PayPal invoice.  For general information about PayPal click here.

Collection from the nursery - You are very welcome to collect your plants and have a look around the nursery at the same time, our location is shown here.

We are open in 2007.  For current opening times click here or telephone us.  Please note that for their own safety, children must be kept under control at all times.  Dogs, other than guide dogs, are not permitted in the glasshouse.  The nursery is just about accessible to adventurous wheelchair users, but we regret that the limited toilet facilities are not.

MAIL ORDER

For mail order we accept cheques, postal orders and PayPal.  PLEASE NOTE that all cheques and postal orders must be made payable to Christine Smithee and NOT to KobaKoba.  Please note that we cannot accept credit/debit cards other than via PayPal.  PayPal is a secure Internet based payment system now used by a wide range of companies.  You do NOT need to have a PayPal account to pay us using PayPal but you MUST have an email address to which we can send a PayPal invoice.  For general information about PayPal click here.

Despatch - We despatch plants at any time of the year subject to availability.

See before you buy - If you would like to see in advance the actual plants we propose to supply you, we can email you a digital photograph. Please ask for this free service.

Carriage & Packing - We aim to send plants out as soon as practical after receipt of the order. We take ridiculous care when packing plants to ensure that they do not suffer in transit but with large leaved subjects some leaf damage is often unavoidable but does not affect the viability of the plant. If your chosen plants or your substitutes are not available within 28 days of your order we will inform you.

We normally despatch our plants by overnight carrier. If you need the plants by a particular time please let us know and we will use a guaranteed service. There is an additional charge for this. Please ask if you would like a quote.

Carriage and packing charges:

for orders up to 25 kg in weight and no more than 1.2 m long (approx. 6 x 3 litre plants!) £ 11.00

We try and get everything in one box but if because of the size of the plants we have to send more than one box or boxes are more than 1.2 m long there is an extra charge. We will confirm the total cost of your order in advance.

We like to send out our plants when they are in active growth to be sure you are getting a viable plant. However, we do send aroid tubers while dormant and if you have other specific requirements and are willing to trust your plants to First Class post we will do our best to accommodate you.

Export to EU - It is very simple for us to send plants within the EU and our experience is that plants arrive in good condition after road transport of 2 to 5 days depending on destination.  Carriage and documentation costs for export orders depend upon destination and size of order and are quoted individually.

Complaints - Plants are checked carefully prior to despatch. If you are not happy with the condition of your plant(s) on arrival, please notify us in writing as soon as possible and within 2 days of receipt. We treat all complaints very seriously and will do our best to rectify any problems. However, we cannot accept responsibility for conditions outside our control or if the plants have not been treated according to our suggestions. Your statutory rights are not affected.